INDUSTRY – CALL CENTER
REPORTING TO; WFM/MIS Supervisor
EXPERIENCE: 3 Years

Job Purpose: The Real Time Analyst will be responsible for real-time and/or intraday management of resources to
ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume
of incoming calls at the desired service level.
Duties & responsibilities
✓ Responsible for monitoring and reporting real time behaviors using adherence software and ACD real time
display
✓ Monitor key call center performance metrics such as service level, Talk Time, SLA, occupancy, adherence,
handle time as well as call out any behavior issues brough about by the agent of system violation, etc.
✓ Provide real-time feedback to Work Force Management (WFM) and Operations management on the status
of the campaign for quick problem solving and to maintain call traffic flow.
✓ Required to change multiple agent skills with quickness and precision to manage daily workflow, including
new hire set up, and reporting updates
✓ Monitor same day and/or short-term non-phone related tasks to distribute and manage workload
✓ Monitor timely retrieve and accurately report all calls handled under duty phone management process.
Updating schedules to reflect change in staffing and reporting of attendance to operations
✓ Updates schedules to ensure WFM system is able to provide statistical staffing requirements based upon
current staffing availability.
✓ Monitors and reacts to fluctuations in call volume as they occur in order to restore service levels as quickly
as possible.
✓ Schedules activities around forecasted call patterns.
✓ Schedules off-phone activities when call volume projections are down.
✓ Updates schedules to account for breaks, paid time off, tardiness, etc.
✓ Assist in completing and developing reports and/or processes that increase the ability of the call center to
effectively and accurately plan acceptable performance results
✓ Provide informational updates regarding recent, current, and future state of the business
✓ Provide timely status updates on related projects and initiatives
JOB KNOWLEDGE/ SKILLS/ EXPERIENCE
✓ Excellent verbal and written communication skills – with clear accent, very articulate, proactive, assertive &
with good interpersonal skills.
✓ Minimum of 3 years call center experience, prior Workforce experience is an added advantage
✓ Knowledge of contact center fundamentals
✓ Excellent analytical, problem-solving & co-ordination skills
✓ Strong customer focus with demonstrated success in problem-solving, teamwork, adaptability, planning,
decision making, and data analysis

Interested and qualified candidate to share cv to raphael@nelly.amazonfronts.co.ke

The Role: Custodian of stocks at the store by ensuring reconciliation of stocks and finance operations on a daily basis
Duties & responsibilities
✓ Custodian of the stock at the store to ensure zero stock loss in the warehouse
✓ Management of inventory received in the warehouse and ensuring adequate stock at all times to meet
market demand.
✓ Ensure adherence to set standard operating procedures set by the company
✓ Preparation of daily, weekly, and monthly stock reports
✓ Assist in accounting and maintaining efficient and effective warehouse store operations by following
the procedures for receiving, issuing, and returning of stock on a daily basis.
✓ Conduct daily physical stock take and prepare daily stock reconciliation and variance reports
✓ Ensure proper sign-offs for goods issued and returned on a daily basis.
✓ Audit/verify branch day to day transactions, sales, revenue collections, banking deposits, petty cash
payments, stock reconciliations,
✓ Ensure proper filling of financial documents and records at the warehouse
✓ Ensure the other team comply with the company’s financial policies, procedures and regulations
✓ submission of accurate & timely reports (warehouse i.e., stock level and finance on a daily basis)
✓ Ensures good maintenance of the company assets; Vans, Motorbike, ETR, uniform
JOB KNOWLEDGE/ SKILLS/ EXPERIENCE
✓ CPA Part 1(Section 1& 2)
✓ At least 1 year working experience in a busy finance department and warehouse operations in FMCG
industry
✓ Diploma or certificate in procurement will be an added advantage
✓ Valid Driving license (Automatic & manual)
✓ Valid Certificate of good conduct
Skills Required
✓ Able to analyze financial records
✓ Excellent excel processing skills
✓ Self-motivated and self-directed
✓ Accurate and precise attention to detail
✓ Excellent time management skills; able to prioritize
✓ Team player
✓ Ability to multi-task
Interested and qualified candidate to share cv to raphael@nelly.amazonfronts.co.ke

POSITION – Farm Worker

LOCATION – Kikuyu

Urgently: Our Client based in Kikuyu area is looking for a Farm Worker with experience in Horticulture and Poultry farming  

Role

• Preparing plans and schedules for planting, harvesting and achieving the expectations
• Visiting the different divisions to inspect crops and also perform tests on soil and water
• Scheduling repairs, maintenance, and replacement of equipment
• Ensuring marketing and sale of products produced on the farm like fruit, vegetables, meat
• Ensuring total adherence to health and safety regulations in farm
• Ensuring seeds, fertilizers, pesticides, and other supplies are regularly restocked.
• Collaborating with senior staff/management to prepare budgets and financial reports

Qualifications and requirements

• Diploma in Agriculture, Animal Science, or equivalent
• Extensive experience in a farming-related field
• A passion for Agriculture.
• Excellent problem-solving, analytical, and critical thinking skills
• Good communication and interpersonal skills

Interested and qualified candidate to share cv to raphael@nelly.amazonfronts.co.ke