Our client, a deposit-taking (DT) Sacco based in Nairobi is seeking to fill the role of a FOSA Assistant
JOB SUMMARY
Reporting to the FOSA Officer, the FOSA Assistant will support the day-to-day operations of the Front Office
Service Activity (FOSA) department. The role ensures efficient service delivery to members, assists in
transaction processing, and provides administrative support to the FOSA team while maintaining compliance
with SACCO policies and regulatory requirements.
ROLES AND RESPONSIBILITIES
1. Member Services
Attend to members’ inquiries and provide frontline customer support.
Assist in account opening, activation, and maintenance.
Support members with mobile banking, ATM, and agency banking services.
2. Transaction Processing
Receive and process deposits, withdrawals, and loan repayments.
Assist in the reconciliation of member accounts, standing orders, and salary schedules.
Support teller operations and ensure accurate posting of transactions.
3. Administrative Support
Maintain proper filing of FOSA-related documents and transaction records.
Prepare reports and assist in compiling departmental data for management review.
Handle FOSA emails and correspondences under supervision
4. Compliance and Risk Management
Ensure adherence to SACCO policies, procedures, and regulatory guidelines.
Assist in implementing internal controls to safeguard member funds.
Support audit and compliance processes by providing accurate records.
Perform any other duties as may be assigned from time to time
5. Operational Support
Assist in ATM card issuance, replacements, and safe custody.
Support cash management, including float requisitions for agency and mobile banking.
Provide logistical support for CIT (Cash-in-Transit) services
QUALIFICATIONS AND EXPERIENCE
Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, or related field.
Minimum of 2–3 years’ experience in SACCO, banking, or microfinance operations.
Knowledge of front office operations, customer service, and transaction processing.
Proficiency in core banking systems and MS Office applications.
Familiarity with mobile banking, agency banking, and ATM services is an added advantage.
KEY SKILLS AND COMPETENCE
Strong customer service and interpersonal skills.
High accuracy and attention to detail in transaction handling.
Good organizational and time management skills.
Ability to work under pressure and meet deadlines.
Integrity, honesty, and commitment to safeguarding member funds.
Problem-solving ability and responsiveness to member needs.
Team player with a collaborative mindset.
HOW TO APPLY
Interested and qualified applicants are requested to forward their updated CV in pdf format, indicating the
“Job Title” and “Reference Number” on the subject of the email to recruit@amazonfronts.co.ke on or
before COB Tuesday, 6 th January, 2026
Amazon Fronts Ltd is an equal opportunity employer and does not charge application processing fees
to the candidates!!!